Regular Service Gone Wrong

I was told the most disturbing story yesterday.

A woman who works at my client had taken her car in for its regular service at the dealership. She gets this phone call that says, "We're really sorry, but as we were backing your car out of the garage we hit another car and damaged your bumper. We'll go ahead and fix it for you." She was a bit disturbed, but said ok. The next day she got another phone call from the dealership, "Oh, actually...your car was stolen, but we found it."

What the f***???? So you don't contact her as soon as you know it is missing, you don't contact the police, instead you make up some cockamaney story about hitting another car backing it out and the bumper being damanged? Is that like the bumper was damaged when it was stolen off our lot?? What kind of logic is that?

Man, I hope she calls the Better Bureau of Business or whatever that organization is called because that is just unacceptable. I would be spitting nails if that had happened to me. I don't think she'll be going there for "service" anytime soon.

This story was brought to you by the letters BBB and the number 9.